---
title: I can't see the 5-digit code to activate my test kit
description: The 5-digit code used to activate your test kit is on the tube inside your test kit.
---

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# I can't see the 5-digit code to activate my test kit

The 5-digit code used to activate your test kit is on the tube inside your test kit. See the example image below of a tube with a 5-digit code.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfYPLK9B5ZpySLm7bP-jl0zrkxFjYsxIqPSkTXYfLhmqwh_GRNbL2at_Erf7jsOxKk1NzUdmHO4vpJ1ojmvxXi2y1S066YSZAlMBCSSepnsctp62k-cPEbOD-Mt-D9AAqgHAx0mStrYV4sEErMT1utovj4_?key=93SMRKBkCveIjGpgN9Us3A)

If the 5-digit code is not visible or damaged, contact us. Email us at [support@insightsgenomics.com](mailto:support@insightsgenomics.com) or message using the chat button in the bottom right corner. We'll get back to you within 1 business day.

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