About Health Insights

• What are the conditions you test for?
• How is this test different from other genetic tests?
• Does this test cover rare variants like those in the BRCA gene?
• What genetic markers do you test?
• Who is the company behind Health Insights?

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Signing up

• Why isn't my address accepted?
• I didn't get the verification email
• I’ve lost my invite code or it doesn’t work

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Your account

• I cannot access my account
• What is your refund policy?
• How do I cancel my order?

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Your test kit

• How quickly should I return my test kit?
• One or more contents are missing or damaged from my test kit
• I have not received my test kit
• Have you received my test kit yet?
• I made a mistake while giving my sample. What should I do?

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Your results

• Why do some results give 10-year risk, while others give risk by age 80?
• What do my results mean for my family?
• How can I book a consultation with a SteadyMD health professional?
• Who can I talk to about my results?

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