---
title: I didn't get the verification email
description: "If you didn’t get your verification email, try the following: double check the email address you entered when you signed up for Health Insights, check your spam folder and try re-sending the verification email."
---

[Skip to content](https://help.insightsgenomics.com/i-didnt-get-the-verification-email#main-content)

[![Health Insights Powered by Genomics Logo](https://help.insightsgenomics.com/hs-fs/hubfs/health-insights-horiz-full-dark_4x.png?width=168&height=126&name=health-insights-horiz-full-dark_4x.png)](https://insightsgenomics.com/)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.insightsgenomics.com/?hsLang=en)
2. [Signing up](https://help.insightsgenomics.com/signing-up?hsLang=en)

# I didn't get the verification email

If you didn’t get your verification email, try the following:

- Double-check the email address you entered when you signed up for Health Insights
- Check your spam folder
- Try re-sending the verification email

Note that the verification email is only valid for 5 days. If you signed up more than 5 days ago, you'll need to request a new verification email. To do this, [log in to Health Insights](https://insightsgenomics.com/home), click on ‘Haven’t received the email?’, then click the request button.

If there’s a mistake in the email address you used to sign up, contact us by sending an email to [support@insightsgenomics.com](mailto:support@insightsgenomics.com) or message using the chat button in the bottom right corner. Make sure you include your invite code in your email. We'll get back to you within 1 business day.

- [About Health Insights](https://help.insightsgenomics.com/about-health-insights?hsLang=en)
- [Signing up](https://help.insightsgenomics.com/signing-up?hsLang=en)
- [Your account](https://help.insightsgenomics.com/your-account?hsLang=en)
- [Your test kit](https://help.insightsgenomics.com/your-test-kit?hsLang=en)
- [Your results](https://help.insightsgenomics.com/your-results?hsLang=en#main-content)

    - [Understanding your results](https://help.insightsgenomics.com/your-results?hsLang=en#understanding-your-results)
    - [Physician consultation](https://help.insightsgenomics.com/your-results?hsLang=en#physician-consultation)

[![Health Insights Logo](https://help.insightsgenomics.com/hubfs/health-insights-logotype.svg "Health Insights Logo")](https://insightsgenomics.com/)

Copyright © 2025, Genomics Inc.