I cannot access my account

If you forgot your email address, contact us. Email us at support@insightsgenomics.com or message using the chat button in the bottom right corner. We'll get back to you within 1 business day.

If you forgot your password, request a password reset.

If you are asked for an invite code when activating your test kit, this may be because you have created another account via a different log in method. To resolve this, log out and then log in again using the log in method used to create your original account.

If you still cannot log in, email us at support@insightsgenomics.com or message using the chat button in the bottom right corner. We’ll get back to you within 1 business day.