---
title: One or more contents are missing or damaged from my test kit
description: If your test kit is damaged or contents are missing, contact us.
---

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# One or more contents are missing or damaged from my test kit

If your test kit is damaged or contents are missing, contact us. Email us at [support@insightsgenomics.com](mailto:support@insightsgenomics.com) or message using the chat button in the bottom right corner. If you can, include a clear photo of what you received. We'll get back to you within 1 business day.

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