How can we help?

About Health Insights

• Who pays for Health Insights?
• What genetic markers do you test?
• Does this test cover rare variants like those in the BRCA gene?
• How is this test different from other genetic tests?
• Who is the company behind Health Insights?

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Signing up

• I’ve lost my invite code or it doesn’t work
• Why isn't my address accepted?
• I didn't get the verification email

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Your account

• I forgot the email address or password used to log in to my account

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Your test kit

• I have not received my test kit
• How quickly should I return my test kit?
• Have you received my test kit yet?
• One or more contents are missing or damaged from my test kit
• I made a mistake while giving my sample. What should I do?

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Your results

• What your results mean for your family
• Why do some results give 10-year risk, while others give risk by age 80?

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